The AIIMS Delhi Ward Boy

 

The ward boys and ward maids are a generalized term used for the hospital assistants in India who do not have any professional qualifications and are unskilled workers with lesser education, usually up to the high school (10th Standard) level. They do work like pushing the patient’s stretchers, taking the blood samples to the lab, bringing investigations reports from the lab, bringing ward supplies from the hospital central store, etc. They are categorized as 4th class staff, the lowest level of workers in the hospital employment hierarchy, with doctors occupying the top-class level.

Many years after Dr. Dev (fictional name) had left AIIMS, New Delhi, he had to go there as one of his friend’s relatives was getting operated on there. That friend stayed with his relative in the deluxe ward as the patient’s attendant.

When Dr. Dev visited him, his friend remarked, ‘AIIMS is truly a center of excellence. It is not just the doctors and the nursing staff but even the ward boys of AIIMS Delhi are in a class of their own. Compared to the ward boys in government hospitals in my state, the ward boys of AIIMS are well trained, super-efficient in their work, give an overall feeling of being competent in whatever they are doing, are well dressed, and have a confident look and body language'.

Sometimes it takes an outsider to give us insight into our own world. When Dr. Dev was at AIIMS, Delhi, first as an MBBS student and then as a resident doctor, he had naturally believed that the excellence of AIIMS is only due to the doctors working there. 

The faculty and resident doctors indeed play a big role in achieving and maintaining the world-class level of AIIMS Delhi, but all the staff from the nursing staff, the para-medical staff, the maintenance staff and down to the sweepers, the sanitary workers, the janitors, and the ward boys have a superior level which helps to achieve and maintain the overall high standard of AIIMS Delhi.

A truly world-class institute, organization, or company cannot become and stay world-class without extra-ordinary effort and output at all levels of its employees right from the top management to its lowest level of janitorial and supportive staff.

To see the true standard or quality of an institute or company don’t just look at its top-level staff but look at the caliber of its lowest level of staff.

— ND

(Based on allegedly true incident.)

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DISCLAIMER: This article is intended only for fun purposes. The author does not promote or recommend any behavior illustrated here or claim it to be useful. Use the information herein is at your one's own risk. Before trying to emulate or follow anything the reader is well advised to take into account ethical, moral, legal, and other considerations. The author recommends that Medical Practice should be of the highest ethical and moral level keeping in mind the interest of the patient as foremost. The author recommends that Medical Education should be of the highest ethical and moral level keeping in mind the interest of the patient as foremost and according to NMC and other Board norms.